Any item we offer for sale comes with a manufacturers warranty which shall be in effect for the customer. In addition, we offer the customer 100% satisfaction guaranteed for 30 days. Any product may be returned in its original condition for refund or credit within the first 30 days of purchase. Items returned to us in used or altered condition will not be accepted for return. Items returned due to malfunction or warranty claim will be forwarded to the manufacturer or replaced immediately depending on the manufacturer. We will do everything possible to insure satisfaction for all customers.
The chart below shows our shipping fees via FedEx for domestic orders. All domestic orders are shipped fully insured. Domestic orders are shipped on the same day received up until 3 PM. All domestic orders are verified for the correct billing address (address where the bill is sent). Domestic orders can be shipped to a different shipping address upon request. Upon receipt of the package by FedEx, a Notification of Shipment email will be sent with detailed shipping, tracking and delivery information.
International orders must ship to the correct billing address (address where the bill is sent) of the credit card being used. International Visa / Mastercard customers must email a copy of the credit card front and back, and a copy of their last statement with the billing address. International orders may not be shipped to a different shipping address unless that address is listed on the statement as an alternative address. International American Express customer's orders must ship to the correct billing address only but American Express customers do not have to email a copy of their credit card or statement.
International orders without the accompanying information or designated by the customer to ship to a different address will not be shipped until proper information has been received and verified. Considerable delays may result to orders without the correct information at the time of order.
All international orders will receive an email with estimated time of delivery and pricing information prior to order processing. Customers must reply and accept the responsibility for those charges prior to order processing. Once you have approved the delivery time and shipping charges, your credit card will be billed and the order shipped immediately via FedEx or US Mail.
All merchandise must be returned within 30 days of purchase. Return merchandise should be returned directly to AQUANAUTS unless you received your order or partial order directly from the manufacturer. Prior to returning any merchandise, a Return Authorization number must be obtained by sending an email to AQUANAUTS. If your order was shipped from AQAUNAUTS, your RA# will be directed immediately upon receipt of your email. If your return is going back to a manufacturer, your manufacturers RA# will come from AQUANAUTS within 24 hours. Please do not send email to the manufacturer as they will only accept returns authorized by us. AQUANAUTS requests the RA# from the manufacturer immediately upon receipt of your email. Return packages without a Return Authorization number on the address label will be refused delivery and returned to the customer unopened. Once AQUANAUTS or the manufacturer has received your return AQUANAUTS will issue a credit to the original credit card (less shipping charges incurred). Direct shipments from the manufacturer may incur a re-stocking fee depending on the manufacturer's policy. Credits usually appear on your next credit card statement. AQUANAUTS' goal is zero returns. Unfortunately, that is not possible. Therefore, we will endeavor to get it right the first time. If the situation requires a return, we will endeavor to make it as efficient and painless for the customer as possible. Customer satisfaction is our concern!
We accept Visa, Mastercard, American Express, Checks, Money Orders and Traveler's Checks.
Orders delivered within the state of Florida incur a 6% state sales tax. International orders subject to import, duty, VAT, or customs charges are the sole responsibility of the customer. AQUANAUTS does not accept any responsibility for any order refused or unclaimed by the customer due to unpaid taxes or fees. Please contact your import officials before placing an order to clarify your obligations.
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